Please email us as firstname.lastname@example.org before sending any products back.
All of our products come with a 12-month replacement warranty. The warranty covers normal use, so it won't be replaced if the damage has been caused by rough play. Remember to always remove cables by pulling on the connector, not the cable itself.
We will replace the product or refund your full order total (including postage) - your choice. Simply print out the product return form below and follow the instructions included.
Click here to download the Product return form
PLEASE NOTE: We will not give refunds if the wrong cable is purchased. We will, however, swap the cable for the correct type or another of the same value. Customer must pay for postage of the correct cable.